Terms & Conditions

General Terms and Conditions information

The Provider: Voip Technologies Limited, (VT)  t/a Voiptech & Voiptel.

Irish Registered company established 23/04/ 2007 Number 438541

Registered Address, Unit 15d Euro Business Park, Little Island Cork

The Customer:The entity consuming the "VT" Telecommunications product or service within the terms of this agreement

The Service: The Telecommunications product or service provided by "VT" to the customer

The Charges: Means charges for the phone system,phone line &BB,usage including call charges and any other charges due to VT

from the Customer for use of its services

The Agreement: The understanding between both parties as set out in this document or any other document that forms part of this agreement.

Commencement Date: The date that the service is installed and turned up

Applicable Charges: Any of the following charges may be billed where incurred. Installation and connection charges,calls outside the call package,call charges not included in the call package such as premium rate & low -call numbers,line rental charges,broadband charges,modems and any other charge for use of the service by the customer

Payment Dates:         Install charges a due to be paid no later that 48 hours prior to install(see install doc)

                               Monthly payments 1st payment due on Commencement Date, 2nd payment due one month later

Adjustments to T&C:    VT reserves the right to alter its T&C and FUP/AUP from time to time

Condition of Service: The customer hereby agrees to avail of the VT services subject to the terms and conditions set out herein,at the point of conducting business with us there may be further terms and conditions agreed at that time

Website: Pictures on our website are for informative purposes only,you may not copy reproduce,or use any part of our website or any VT material for any purpose other than VT 's intended purpose,without permission from VT. We do not accept any responsibility for any 3rd party links from our website.

General Terms and Conditions Voiptel  Phone System Service

1: Authorisation :We are authorised by COMREG to conduct electronic communications under section 4(1) of the European Community (Electronic Communications Networks and Services) S.I No 306 of 2003.

2: Fair Use Policy (FUP): Our flat rate all-inclusive offers are governed by our FUP which can be adjusted by Voiptel depending on the Customer type in question. In general "unlimited" includes the phone system license and all normal calls. This includes calls to landline and mobile numbers, and calls to almost all international destinations (please check with us for those destinations that are not included at time of purchase). It includes sales canvass calls but not call centre activity or charging third parties to use the service.

3: Acceptable use policy (AUP): This service is designed for normal  purpose use, only reasonable usage allowed. You agree to use this service for legal purposes only. Any illegal, inappropriate, immoral or any misuse of this service will result in immediate termination of your service and your agreement with Voiptel.

 

4: Quality of service QoS: (a) On our side, we operate a network of class 5 telecom switches with full redundancy resulting in a 99.999% documented up time. However, faults and quality issues, although rare, are part of the telecom's world, and due to the fact that the service we deliver to you will  depend on our relationship with other telecom providers and third parties, our delivery to you is  is closer to 99.95% up time and you should prepare for a couple of brief outages every year. (b) On your side, you should note that power outages and broadband failure will cause your service to stop working. Your local network LAN may, from time to time, have issues which will also affect your quality of service.

 

5: Faults: Rectifying any service faults is our number one priority. We will acknowledge all critical faults withing one hour (Monday to Friday, 9am-5pm). We will respond to and try to rectify all faults within 24 hours, but most faults are fixed within a couple of minutes. ALL Faults must be sent to support@voiptel.ie

 

6: Maintenance &;Repair: VT reserves the right to charge Customer reasonable costs and expenses incurred by providing maintenance services that may become necessary in delivery of service to the customers premises

7: Support Contacts: The Customer can contact the Voiptel support number 1890 929 925 or support@voiptel.ie lines open 9am 9 pm Monday to Friday and 9am to 5 pm Saturday.  Standard landline number 021 5001050.

8: Confidentiality: We operate a secure network, but due to the public nature of the internet, confidentiality is not absolutely guaranteed, we strongly recommend that you protect your passwords and most importantly your broadband password. We will close down your/any/all system(s) in response to a network threat.

9: Privacy / Data Protection GDPR: To Provide our service to you we collect and store the following Data, Your name/your business name  address email and phone number,financial  details and other data pertaining to providing you with a telecom service including CDR's (call detail records).You accept that we may share this information  with 3rd parties connected with our business in Ireland and Internationally for the purpose of providing you with an accurate service such as billing,You accept that we may share this information for commercial reasons with our affliliate's,agents or any entity connected with our business and also in the case of a merger or acquisition.You accept that we may use this service for marketing purposes or to improve our service to you.You have the right to request details of any information we hold about you,you have the right to opt out of any marketing activity by us, you may do so by contacting admin@voiptel.ie 021 243 9210. You accept that we may share this information with credit reference or collection agencies.We will not share you details with any other third party without your permission,other than agencies of the state should we be required to do so. We take responsibility to keep your information safe and protected as well as we possibly can  from physical theft or hack,The internet is a public place and although we employ security measures we can not guarantee that any information is 100% safe.You accept responsibility for protection of passwords and ensuring that anyone using the service at your end accepts responsibility for their passwords and security awareness.

In the case where your Voiptel Phone System is launching your CRM, any data connected with this transaction must be covered by a separate NDA and Privacy Code, protecting all parties.

10: Applicable Law: These terms are governed by the laws of the Republic of Ireland. All disputes when necessary will be settled in Irish courts.

11: Indemnity: You will find us harmless for any loss incurred or suffered to you or a third party howsoever caused by your use of this service.

 

12: Emergency calls: Voip is not suitable for emergency calls due to non geographic nature. Voiptel is OPEN for emergency calls but you should always give your location.

13: Premium rate numbers: This service is not open to dial premium rate numbers or any number that we deem to be unsuitable for the service (please contact support@voiptel.ie) with any issues, Please note the availability of some numbers may change during your time of service

14: Payment/Billing/Non Payment: All Charges will be originally outlined in a Quotation,Sales Order or on our Website.All phone systems are paid in advance of install by bank transfer. Any system not paid in advance is subject to an extra charge of 20%. All monthly charges are paid one month in advance by Direct Debit only. Any monthly charge not paid by Direct Debit is subject to an extra charge of 20%. Non Payment, an account will be deemed to be in arrears if it is without payment for 10 days or more. An account without payment fro 30days will be turned down until full payment is recevied. An account without payment for more than 30days will be closed. We reserve the right to charge a re-conection fee,(minimum 60euros) we reserve the right not to reconnect an account. Should payment terms be required they must be agreed prior to install,otherwise they are subject to a surcharge of 20%,agreed payment terms are subject to the following charges on the original  amount outstanding,

2.5% over 30days,3.5% over 60days,4,5% 90days 5.5% 120days 6.5%  150days and over 10.5%   All credit card payments are subject to a transaction fee of 2.50euro minimum  or 2.5%

15: Retention of Title: All property including hardware, software and numbering remains the property of VT until full and final payment has been received,Property held by the Customer on a monthly basis must be returned to VT on cessation of service or at VT's request.

16: Cancellation: The Customer can cancel their  service at any time with 30 days notice and settling any outstanding amounts

17: Refund Policy: We can not offer refunds on hardware once installed. There is no refund on monthly usage amounts,All our hardware is covered by manufacturers guarantee.

18: Rates: We bill at a  flat rate and per second, please contact us for a full copy of our rates

19: Third Party Relations:  Not under any circumstances should any party other than VT  its technicians,agents or partners, interfere with, adjust or add to the Voiptel phone system, broadband modem, or the LAN network on which it sits, VT reserves the right to charge the  customer in the event of VT having to make right such adjustments.

20: Your Package: Your package may be reviewed anytime at your request, VT reviews all packages on a regular basis but will not make any changes without consultation, However any user who has constant excessive usage will be requested to increase their payment in line with their usage,We reserve the right to cancel a users service in light of constant excessive usage, Typically we would not see a package rise or fall in costs  by more than 10% between reviews, 90 % of our customers have not experienced a price increase since they joined us

21: Number Porting:   The Customer must ensure the status of their contractual position with their existing provider, The Customer must ensure that their number is unencumbered and available to port.  VT reserve the right to charge extra for any pre porting work that needs to be carried out on the customers behalf, VT will not be held responsible for any delay in the porting process,We will not be held responsible for any technical issues outside our control while the port is in process.please see our porting information document for further information(porting doc)

22: Providing DDI's : Local & International DDi's are provided on the basis that the customer has a genuine connection to that area, they are provided on an annual contract only,and payment must be made in advance and subject to the conditions of the package they are provided with.

23: Installation:   For further information please see our installation doc  (install doc)

24: Customer Contact:  VT reserves the right to contact the customer via phone ,email,letter,text, or personal call, regarding information specific to VT services. This includes payment,service enhancements,network upgrades,installation,appointments/updates,pricing,and general information relating to our products or services

25: Disclaimer: We have taken every precaution in the preparation of this document and we accept no liability for any errors or omissions.

26: Complaints: For any complaints please contact us by email support@voiptel.ie or write to Voiptel, Unit 15d, Euro Business Park, Little Island, Cork or call 021 2439210.

27: Force Majeure: In the event of Force Majeure, neither party shall be held in breach of its obligations hereunder,except in relation to the obligations to make payments, nor be liable to the other party fro any loss caused due to an act of God,War, Terrorist attack, Storm, Flood, Power Outage, Labor Strike.

 

 For customers who are using BB provided by Voiptel, the following conditions are in addition to above

 

1: Broadband Order Process: Allow 10 working days from order acceptance,subject to suitable availability.

2: Pre install cancellation: up to 48 hours.

3; Install: carried out by KN Networks.

3: Minimum Contract: six months.

4: Fair Use Policy (FUP):    All our products are governed by a fair use policy

5: Acceptable Use Policy(AUP):  You agree to use this service for legal use only, any illegal,immoral or any use that VT reasonable decides would cause disruption,offence or denial of service to other users will result in immediate termination of your service and your agreement with VT and you accept that we may inform the relevant authorities where necessary and that we may have to store any data created by you for such purposes.

6: Quality of Service QoS :   We can not guarantee Quality of Service until install is fully complete and service is up and running, devices on you premises may affect QoS

7: Faults:  Rectifying any service faults is our number one priority. We will acknowledge all critical faults withing one hour (Monday to Friday, 9am-9pm). We will respond to and try to rectify all faults within 24 hours, but most faults are fixed within a couple of minutes. ALL Faults must be sent to support@voiptel.ie

8: Maintenance and Repair:  VT reserves the right to charge  the Customer reasonable costs and expenses incurred by providing maintenance services that may become necessary in delivery of service to the customers premises

9: Support:   for landline and broadband we are directly connected to the BT network and in turn the Open Eir network so our support engine has a direct link in terms of effective fault reporting and fixing The Customer can contact the Voiptel support number1890 9292 925 or support@voiptel.ie lines open 9am to 9 pm Monday to Friday  and 9 to 5 Saturday.Standard landline number 021 5001050. The customer should only use equipment that is compatible with the service.Should a technician representing VT visit a customers premises to fix a VT fault as reported by the customer only to find that the fault is the result of the customers or third party equipment VT reserves the right to charge the customer for such a visit.

10: Confidentiality:  We operate a secure network, but due to the public nature of the internet, confidentiality is not absolutely guaranteed, we strongly recommend that you protect your passwords and most importantly your broadband password. We will close down your/any/all system(s) in response to a network threat.

11: Privacy & Data Protrection : To Provide our service to you we collect and store the following Data, Your name/your business name  address email and phone number,financial  details and other data pertaining to providing you with a telecom service including CDR's (call detail records).You accept that we may share this information with 3rd parties connected with our business in Ireland and Internationally for the purpose of providing you with an accurate service such as billing,You accept that we may share this information for commercial reasons with our agents or any entity connected with our business and also in the case of a merger or acquisition.You accept that we may use this service for marketing purposes or to improve our service to you.You have the right to request details of any information we hold about you,you have the right to opt out of any marketing activity by us, you may do so by contacting admin@voiptel.ie 021 243 9210. You accept that we may share this information with credit reference or collection agencies.We will not share you details with any other third party without your permission,other than agencies of the state should we be required to do so. We take responsibility to keep your information safe and protected as well as we possibly can  from physical theft or hack,The internet is a public place and although we employ security measures we can not guarantee that any information is 100% safe.You accept responsibility for protection of passwords and ensuring that anyone using the service at your end accpts responsibility for their passwords and security awareness.

12: Applicable Law: These terms are governed by the laws of the Republic of Ireland. All disputes when necessary will be settled in Irish courts.

13: Indemnity:  You will find us harmless for any loss incurred or suffered to you or a third party howsoever caused by your use of this service.

14: Premium Rate Numbers:    This service is open to dial premium rate numbers and they are NOT included in any package and calling premium numbers will increase your bill,we reserve the right to deem some numbers to be unsuitable for the service, Please note the availability of some numbers may change during your time of service. Please let us know in advance of commencing the service if you have an issues with the availability of premium numbers

15: Payment//Non Payment/Billing:  All install charges are paid in advance of install by bank transfer. Any install not paid in advance is subject to an extra charge of 20%. All monthly charges are paid one month in advance by Direct Debit, call charges outside your package are paid one month in arrears and are included in your next bill. Any monthly charge not paid by Direct Debit  is subject to an extra charge of 20%, returned DD's are subject to a 10euro charge,credit card payments are subject to a handling charge of 2.50euro or 2.5%,  Non Payment,  an account will be deemed to be in arrears if it is without payment for 10 days or more. An account without payment for 30days will be turned down until full payment is received. An account without payment for more than 30days will be closed. We reserve the right to charge a reconnect fee, we reserve the right not to reconnect an account,we reserve the right to turn down/off any account that seems to be running up an extraordinary high bill. You will receive your first bill no later than 10days after signing up to Voiptel,all future bills will arrive in and around this time each month,all bills will be paid by DD 7 days after being issued.

16: Retention of Title: All property including hardware, software and numbering remains the property of VT until full and final payment has been received. Any Property that may be held held by the Customer on a monthly basis must be returned to VT on cessation of service or at VT's request.

17: Cancellation:   After 6 months,The Customer can cancel their  service at any time with 30 days notice and settling any outstanding amounts

18: Refund Policy: We can not offer refunds on hardware once installed. There is no refund on monthly usage amounts, All our hardware is covered by manufacturers guarantee,

19: Rates:  We bill at a flat rate for broadband and per second for any landline usage, please contact us for a full copy of our rates

20: Modems:   Modems are supplied pre configured for self install, Modems cost from 100euro. Should the customer use a third party modem rather than a VT supplied modem,the customer will need to ensure that the modem works correctly or pay VT for ensuing so,VT accepts no responsibility whatsoever for the performance of such modems.

21: Your Package: The Customer can review their package at any time. Unused packages can not transfer from month to month.

22: Number Porting:   The Customer must ensure the status of their contractual position with their existing provider, The Customer must ensure that their number is unencumbered and available to port.  VT reserve the right to charge extra for any pre porting work that needs to be carried out on the customers behalf, VT will not be held responsible for any delay in the porting process,We will not be held responsible for any technical issues outside our control while the port is in process.please see our porting  document for further information( request port doc)

23: Installation:   For further information please see our installation doc  ( request install doc)

24: Disclaimer: We have taken every precaution in the preparation of this document and we accept no liability for any errors or omissions.

25: Complaints: For any complaints please contact us by email support@voiptel.ie or write to Voiptel, Unit 15d, Euro Business Park, Little Island, Cork or call 021 2439210.

26: Force Majeure:In the event of Force Majeure, neither party shall be held in breach of its obligations  hereunder,except in relation to the obligations to make payments, nor be liable to the other party fro any loss caused due to an act of God,War, Terrorist attack, Storm, Flood, Power Outage, Labor Strike.

 

 

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